Seller

MY SHOYU

EC Site Operations Manager

Masato Nakamura

Address

4-23-9 Nagasawa, Tama-ku, Kawasaki-shi, Kanagawa 214-0035

Phone number

080-6324-5203 

Phone Reception Hours

Reception hours 10:00-16:00 (excluding Saturdays, Sundays, and public holidays)

*Outside reception hours, please contact us by email.

Email address

hello@my-shoyu.com

Site URL

https://my-shoyu.com/

Product Price

Please refer to each product page.

Other charges required in addition to the product price

・Shipping fee (free for purchases of 3 items or more)

Payment Method

Credit card payment (VISA/Mastercard/American Express), Amazon Pay, Apple Pay, Shop Pay, and PayPal are available.

Payment Timing

・Credit card payment: Payment is confirmed at the time of product order.

Product Delivery Timing

• Ships within a few days after payment confirmation.
  *This does not apply if the shipping date is predetermined.
  *The arrival date of the product varies depending on the region.
  *Please note that delivery may be delayed due to road traffic conditions, etc.

Returns/Exchanges

• Please contact us promptly after product arrival. Please understand that as our products are natural and intended for preservation, inconsistencies in appearance are generally accepted.
  Please have your "Order Number", "Recipient's Name", "Phone Number", etc. ready and contact us by email at the address below.
  [Contact Information]hello@my-shoyu.com

Return Shipping Fee

As a general rule, we do not accept returns or exchanges for reasons other than product defects or for customer convenience.